Refund and Returns Policy

Refund and Return Policy

At Dark Net Gun Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy outlined below:

1. Eligibility for Returns:

• To be eligible for a return, your item must be, in the same condition that you received it, and in its original packaging.
• Firearms and ammunition are eligible for return or refund due to safety and legal regulations.

2. Initiation of Returns:

• To initiate a return, please contact our customer service team within 30 days of receiving your order. You may reach us by email at info@darknetguns.store or Live chat support.
• Please provide your order number and a detailed reason for the return. Our customer service team will provide you with further instructions on how to proceed with your return.

3. Return Shipping:

• You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service and purchasing shipping insurance for your return. We are not responsible for lost or damaged return shipments.

4. Refund Processing:

• Once your return is received and inspected, we will notify you of the status of your refund.
• If your return is approved, a refund will be processed to the original method of payment within 3 business days. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

5. Exchanges:

• If you need to exchange an item for a different size or color, please contact our customer service team to initiate an exchange.
• Exchanges are subject to product availability. If the requested item is not available, we will process a refund for the returned item according to our refund policy.

6. Non-Returnable Items:

• Certain items are not eligible for return or refund, including ammunition, and customized or personalized products.
• Gift cards are non-returnable and non-refundable.

7. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.

8. Contact Us:

• If you have any questions or concerns about our Refund and Return Policy, please contact us at info@darknetguns.store

By making a purchase from Dark Net Gun Store, you agree to abide by the terms and conditions of our Refund and Return Policy as outlined above.

Thank you for choosing Dark Net Gun Store. We appreciate your business and value your satisfaction.